![]() ![]() While the price tag is high, the benefits of Dynamics 365 are numerous, including the long features list, streamlined functionality, and relatively shallow learning curve. This software infrastructure is expensive in and of itself, but Dynamics 365 is particularly expensive with plans starting at $50/month, per user. Like most Microsoft products, Dynamics 365 works well on its own but thrives when connected with the rest of the Microsoft ecosystem. So, this is a review of Microsoft Dynamics 365 Customer Service, a product line of enterprise resource planning and customer relationship management applications, and more specifically, the customer support features it offers. This allows for cloud-based functionality, including live updates, cloud storage, and better team collaboration. The “365” refers to the new direction Microsoft has taken in the past few years to move all of its software products to the SaaS (software as a service) model. ![]() If you were looking for information about Microsoft Parature, you've come to the right place: Support for that tool fell off in 2018, and all the features were moved over to Microsoft Dynamics 365. ![]()
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